Return & Refund
If the item arrives and dead on arrival, not working, not as stated, please report the problem within 2 business days via e-mail, Support and Kizmart will issue a “Return for Replacement” authorization and replace or repair the item at our expense.
All expenses must be approved by Kizmart or we will not reimburse you for the return charges.
If however after 2 days and within 7 days you find your item defective, we will still issue a “Return for Replacement” authorization but you will be responsible for cost of shipping freight back to us and we will pay return shipping back to you.
All of our items are sold with arranty unless specifically noted in the item. Additionally, some items are covered by manufacturer’s warranty. This means that if the item is Dead on Arrival, we will replace or refund the item value.
In the unlikely event that you do not receive an email reply within 48 hours, please call us to confirm we received your email.
In the event that a return is required, we will test and diagnose the item. If we find the item is defective, we will attempt to repair or replace the item. If we are unable to fix or replace the item, merchandise credit or refund of the item cost will be issued. If our testing shows the item to be functional and as described, the item will be returned to you at your expense or merchandise credit (no restocking fee) or refund (20% restocking fee) will be issued.
In the unlikely event that an item has been improperly described or the wrong item was accidentally shipped, a full refund by the method of payment will be issued and a return shipping refund will be made.